The right of regret and returns (Applies to private customers only)

Yes, but of course! As a private customer, you have 14 days to return physical purchases from our web-shop www.sobecocktails.com.. The time limit for your right of regret and returns expires 14 days after you or a by your chosen third party (shipping company personnel excluded) receives the package physically, in cases when the time limit expires on a holiday, the time limit will be extended to the following business day. The goods must be returned in their original packaging.

The cost of shipping and returning the goods are held by you.

We do NOT offer returns on Electronically downloadable items and e-books. When the transfer has begun with your prior consent and acknowledgment, you lose your right to terminate the purchase.

How to use your right of regret?

Simply send an email notification to info@sobecocktails.com to notify us that you have regrets, and wish to return the goods along with a copy of your original receipt. Provided we have received your cancellation notice before the deadline for the expiration, it is valid.

When the returned goods are received at our address and approved, we will transfer the full amount back to the account number you used at the time of purchase. OBS! It’s not possible to send a refund to a different destination. The refund will be processed through Stripe secure payment gateway, Stripe submits the refund request to your bank immediately, but it can take approximate 5-10 days for the credit to go through depending on your bank, the credit will be named refund or in some cases reversal depending on the time passed from the time of purchase to the request has been submitted. The cost of shipping is not refundable. To expedite your returns as efficiently as possible, please attach a letter with your full name, contact information, and the order number, as well as documentation for your purchase in the form of the original order confirmation / original receipt. A printable standard form is available at the link below.

Item(s) you are returning should be shipped to: South Beach Cocktail Company ApS, Rønnevej 5. 8240 Risskov – DK.

Exceptions to the Right of Regret and Returns: 

The condition of the product when you return it:

The prerequisite for the right of regrets and returns is that the goods returned to us are in the same condition as they were when you received them.

You are responsible for any deterioration of the value of the product (s) due to handling, other than what is necessary to determine the nature, characteristics, and manner of the product. In other word’s you may handle the product in the same manner as if you handle it in a physical store. If the product is tested beyond what is described above, we consider it used, which means that, in the case of withdrawal of the purchase, only a portion or none of the purchase amount will be returned depending on the products commercial value. In order to receive the full amount of the purchase amount you can do the same as you would at a physical store, you can inspect it but not take it into real use.

  • There is no right of regret and returns on items you have downloaded electronically.
  • We do not offer returns on business to business orders.

Defective goods and defects, or incorrect items: Your purchase is subject to the Danish Purchase ACT. This gives you the right to get a damaged product exchanged, repaired, discounted or your money back depending on your specific situation. It is a requirement that your claim is justified and that the defect has not arisen as a consequence of an incorrect use of the product or other harmful behavior.  You can file a complaint within 24 months from the date of delivery.

Returns due to a defective item cannot be made until you have contacted us at info@sobecocktails.com.  Please submit photographs and a detailed description of the defects, if you suspect that the damage has occurred during shipping, please note that our shipping companies require you to keep all the original packaging in order to process claims successfully.

Claims should be sent to the following address with postage costs borne by you as the customer. South Beach Cocktail Company ApS, Rønnevej 5, 8240 Risskov, DK – A standard form is included at the bottom of this page.

Complaints

If you have a complaint about a product purchased at our website, a complaint may be sent to the competition and consumers agency center for complain Address:

Konkurrence- og forbrugerstyrelsens center for klageløsning
Carl Jacobsens Vej 35
2500 Valby
LINK: www.forbrug.dk

If you are a costumer domiciled in another EU- Country, you can state your complaint in the EU commission online complaints platform. The platform can be found here: http//ec.europa.eu/consumers/ord/ If you submit a complaint here please provide them with our email address info@sobecocktails.com

Standard Returns Form (for private customers): 

Please print, fill out this form and include it with your return package.